How do I access COUNTER reports for my library?
You need an individual Social Explorer account with administrative privileges to access COUNTER reports. Please see How to Generate Counter Reports for details.
How far back does COUNTER 5 data go?
The COUNTER 5 data is available from October 2019 onward.
What should I do if there is a problem with my COUNTER report?
If you suspect a problem with your COUNTER report, please contact SE Support for assistance.